Frequently Asked Question
New Starters: Getting Started Guide
Last Updated 8 months ago
Network Usernames and Passwords
Your SWAN, Airsuite, Email and other logins, will be sent to you via this ticketing system. In most cases, your password will be set to expired, which means you will be prompted to change it on first login. (Please see this KB Article, to find out about our Password Policy)
Print Credits and Personal Storage
Print Credits
File Storage
Email
Accessing Webmail
SWAN Workstations: Outlook Auto Setup
Setting up Outlook To Fetch Mail
Changing your Email Password via Webmail
Changing Your Email Password in Outlook
SPAM Filtering
WI-FI
WIFI Networks (SWAN and SWAN Guest)
IT Servicedesk
Logging Faults
Reporting IT Incidents
IT Servicedesk Opening Hours and Contacts
Dos and Don'ts when Logging Tickets
Ticket Lifecycle
Service Standards and Targets
Support for Bring Your Own Device (BYOD)
Other
Accessing Connect (Station Intranet)
Changing CC4 Passwords
Your SWAN, Airsuite, Email and other logins, will be sent to you via this ticketing system. In most cases, your password will be set to expired, which means you will be prompted to change it on first login. (Please see this KB Article, to find out about our Password Policy)
Print Credits and Personal Storage
Print Credits
File Storage
Accessing Webmail
SWAN Workstations: Outlook Auto Setup
Setting up Outlook To Fetch Mail
Changing your Email Password via Webmail
Changing Your Email Password in Outlook
SPAM Filtering
WI-FI
WIFI Networks (SWAN and SWAN Guest)
IT Servicedesk
Logging Faults
Reporting IT Incidents
IT Servicedesk Opening Hours and Contacts
Dos and Don'ts when Logging Tickets
Ticket Lifecycle
Service Standards and Targets
Support for Bring Your Own Device (BYOD)
Other
Accessing Connect (Station Intranet)
Changing CC4 Passwords