IT Servicedesk
Support Policies and how we work to support you with your computing needs.
Frequently Asked Questions
- How to Report an IT Incident
- IT Servicedesk Office Hours and Contacts
- New Starters: Getting Started Guide
- Requesting Support If You Cannot Login
- Service Level Standards and Targets
- Do's and Dont's When Logging Tickets
- How We Prioritise Incidents
- Reporting IT Faults: What information do we need?
- Support for BYOD (Bring Your Own Device)
- Ticket Lifecycle