Log a New Ticket

Please fill in the below form, to log a new ticket. Please provide as much information as possible, when logging a ticket. (Such as device name/operating system/browser, description of the issue, and screenshots of error messages received) This will aid us in accurately triaging your ticket and giving it it the correct priority \ assigning it to the most appropriate team.

Please follow this ticket up with a call to the IT Servicedesk, if you are reporting an IT EMERGENCY (Such as a major or critial IT Service Outage) Tel: 01253 224925 Option 2.

Contact Information
Email Address *
Full Name *
Phone Number Ext:
Help Topic
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Ticket Details This form will allow you to log a ticket at the IT Servicedesk. Are you reporting an Incident or a Problem? An incident, is an event that causes disruption across the network, or affects a major system and should be reported separately. Please use the Report an IT Incident help Topic, if you need to report an IT Incident. More information about this can be found in this KB Article.
Before Logging A Ticket... We need as much information from you, when reporting an IT Issue. We have created a KB Article on this, which you can read here, along with the Do's and Dont's When Logging Tickets.
Computer Information So that we can find your workstation on the LAN Database, please provide some more information, such as your Computer Name, it's type, IP Address and other information, that will help us identify it on the network. Most of this information is located on the sticker on the front of Managed Workstations.
Asset No * The Asset Number can be found on the sticker on the front, rear or underside of the equipment. If there is no sticker present, please type none.
Asset Name * The Asset Name can be found on the sticker on the front, back or underside of the equipment. If there is no sticker present, please type none.
Machine Type * Please specify the machine type
Network Type *
CC4 Workstation? * Is this workstation connected to the Community Connect Network? Workstations on Community Connect, generally have a modified Windows Interface and have the Managed Desktop Login Banner above the login screen.
IP Adddress *
Issue Categorisation Now we need to categorize your issue. Please select the Category, Sub Category and Item that best matches your issue. If none of the options apply, please choose other.
Category * Please select the option that best describes your issue
Sub Category * Please select the subcategory, that best matches your issue.
Item * Please select the option that best describes your issue
Information About Your Issue Please make sure you provide as much information about the issue as possible. 'One Liner' messages will not suffice, as this will delay in getting your issue sorted. We need details on what has happened, what you have tried, in order to get the issue fixed and any error messages. If you have a screenshot available, this will help our Technicians greatly. If you are reporting an Incident, please use the "3 What's" What - What were you doing when the incident happened? (IE: Browsing the Internet) What - What did you expect to happen? (IE: Facebok should of loaded up) What have you tried to resolve the Incident yourself? (IE: Rebooted Your Workstation)
Issue Summary *
Drop files here or choose them
Upload a File If you have a screenshot or a log file, please upload it here. Drop files here or choose them
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Log a New Ticket

Contact Information

Ticket Details

This form will allow you to log a ticket at the IT Servicedesk.

Before Logging A Ticket...

Computer Information

Issue Categorisation

Information About Your Issue

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