Frequently Asked Question

Below is a list of times that the Service Desk can be contacted by phone, Email, in person, or on the web.

Mon-Fri 11.00-17:00 (Exc. Bank Holidays)

Our regular support team will be available during these times and can be contacted using the methods below:

• Online (https://servicedesk.shoutradio.org.uk )
  You can log a call online 24/7, online
  
• Email (helpdesk@shoutradio.org.uk) 
  You can log a call via email 24\7, via email
• By Phone (Call: 01253 224925 and select Option 2)
  You can log a call via phone, during office hours
• In Person
  You can log a call in person, at the office, during office hours.
  

Out of Hours IT Emergencies 
Please telephone: 07951 078395, in the event of serious IT Incident occurring out of hours. This number is for EMERGENCIES only. Please log a call online or by email, If your issue is not an emergency out of hours.